Effective Date: May 2025 Company: MS BROADCASTING AND PRODUCTIONS Email:[email protected]
1. Introduction
MS BROADCASTING AND PRODUCTIONS (“we,” “our,” or “us”) is committed to protecting the privacy of our customers, clients, users, and partners. This Privacy Policy outlines how we collect, use, process, and protect your personal data across all our services, including but not limited to esports production, broadcasting, clothing sales, talent management, and event hosting.
2. Information We Collect
A. Personal Information
Full Name
Email Address
Contact Number
Billing and Shipping Address
Identity Proof (if required for contracts or regulatory compliance)
Payment-related details (via third-party gateway, not stored by us)
IP address and device/browser info
B. Payment Information
All transactions are processed via secure third-party payment gateways (e.g., Razorpay, Stripe, Paytm). We do not store any card details, CVV numbers, or banking passwords.
C. Event Participation Data
Team Name and Roster
Gamer Tags, Discord/Steam/IGN
Content Licensing Permissions (e.g., for live streams or highlight reels)
D. Website Usage Data
Our website may collect data using cookies and analytics tools to enhance user experience:
Pages visited
Time spent
Referring URLs
General location (city-level, via IP)
3. How We Use Your Data
Process and fulfill clothing or service orders
Provide pre-event and post-event communication
Authenticate and verify clients and partners
Deliver tailored promotional or service-related emails (opt-out available)
Improve user experience through website and service analytics
Fulfill legal obligations and protect against fraud
4. Legal Basis for Processing (as per Indian IT Act, 2000 & GDPR standards)
Your consent via opt-in forms or registration
Contractual necessity to deliver services/products
Legitimate business interest (e.g., analytics, customer service)
Legal compliance with tax, IP, and event regulations
5. Sharing Your Information
With authorized third-party service providers, such as:
Payment gateways
Courier/delivery partners
Event software providers (e.g., tournament APIs)
When legally required by government or law enforcement
In case of a merger or acquisition, with prior notification to users
We do not sell or lease your data for advertising purposes.
6. Data Security
We employ commercially reasonable safeguards:
HTTPS encryption
Access controls on data systems
Third-party data processors with compliant security certifications (e.g., PCI-DSS for payments)
However, no method of transmission over the internet is 100% secure. Users are responsible for safeguarding their login credentials and device security.
7. Your Rights
Request access to the data we store about you
Request correction or deletion of your data
Withdraw consent at any time (for marketing communications)
Customer transaction data is retained for 7 years for legal and tax purposes.
Event registration and participation data is retained for 24 months, unless extended under signed contracts.
Marketing data (like email signups) is retained until the user opts out or requests deletion.
9. Children’s Privacy
Our services are not intended for children under the age of 13. If we become aware that we have collected personal data from a child without parental consent, we will delete it immediately.
10. International Transfers
While we primarily operate in India, some data (e.g., emails, analytics) may be processed on servers located in the U.S. or Europe, based on the tools and platforms we use (e.g., Google Analytics, SendGrid, Stripe).
11. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a new “Effective Date.” It is your responsibility to review this policy periodically.
12. Contact Us
If you have any questions or require clarifications, contact us at:
📧 [email protected]
📝 Subject line: “Privacy Policy Inquiry”
Terms & Conditions
Effective Date: May 2025 Company Name: MS BROADCASTING AND PRODUCTIONS Contact Email:[email protected]
1. Scope of Services
We provide the following services:
Esports production and broadcasting
Event planning and management
Talent & influencer management
Sale of branded merchandise (e.g., apparel)
Online marketing, branding, and content services
Each service may have its own additional service-level agreement (SLA) or contract. These Terms apply universally across all offerings.
2. User Eligibility
Users must be at least 18 years of age or access the platform under parental/guardian supervision.
Corporate clients must designate an authorized signatory for all communications and agreements.
3. Order Placement & Payment
Orders (event, merchandise, or digital service) must be fully confirmed via official email or platform before execution begins.
Advance payments are mandatory for production and event services.
Payment gateways are handled by secure third-party processors. We are not liable for gateway delays, declines, or technical failures.
4. Intellectual Property
All logos, designs, content, visual assets, and original media created by MS BROADCASTING AND PRODUCTIONS are our intellectual property.
No content may be reused, reproduced, modified, or distributed without our prior written consent.
Client-provided content must be free of third-party copyright infringements. We hold no liability for unauthorized usage of client-submitted assets.
5. Content Usage & Broadcast Rights
By engaging with us for events, tournaments, or shows, you grant us the right to use footage, highlights, and media for marketing or promotional use, unless otherwise specified in writing.
We may stream or publish live or recorded content on YouTube, Instagram, LinkedIn, or any other partnered media platforms.
6. Cancellations and Postponements
Event and production bookings must be cancelled in writing at least 7 days in advance for any partial refund consideration.
In case of force majeure (natural disasters, government restrictions), MS BROADCASTING AND PRODUCTIONS reserves the right to reschedule or reallocate resources as needed.
7. Liability & Indemnity
We strive for operational excellence but are not liable for third-party delays (e.g., venue, platform, courier).
Clients agree to indemnify MS BROADCASTING AND PRODUCTIONS against claims arising from misuse, misrepresentation, or copyright disputes related to their content.
8. Third-Party Tools & Platforms
We may use platforms like YouTube, Zoom, Discord, Paytm, Razorpay, etc., in service execution. Each platform has its own terms which users must also agree to.
We are not responsible for policy changes or breaches on third-party platforms.
9. User Conduct
Users agree not to:
Use our services for unlawful or fraudulent purposes
Harass, threaten, or misrepresent the company or its staff
Upload content that is offensive, discriminatory, or illegal
Violation of these provisions may result in suspension or permanent blacklisting without refund.
10. Amendments
We reserve the right to update these Terms without prior notice. Changes will be posted here and are deemed accepted if services continue post-update.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Telangana, India.
Disputes, if any, shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
12. Contact
For questions or concerns regarding these Terms:
📧 [email protected]
📝 Subject line: “Terms & Conditions Inquiry”
Cancellation & Refund Policy
Effective Date: May 2025 Company Name: MS BROADCASTING AND PRODUCTIONS Contact Email:[email protected]
1. General Guidelines
All cancellations and refund requests must be made in writing via email to [email protected].
Refund eligibility is subject to approval after internal verification of work completed and resources committed.
a. Advance Payment Terms: All services require advance payment (partial or full) to initiate work. Advance payments are non-refundable once production work has commenced.
b. Client-Initiated Cancellations:
Within 24 hours of payment: 90% refund (after deducting transaction and processing charges)
After 24 hours but before 7 days of service start: up to 50% refund, subject to resource usage and pre-production effort
Within 7 days or after production begins: No refund
c. Project Abandonment: If a project is inactive for 30 consecutive days due to client unresponsiveness, it will be considered abandoned and closed. No refunds will be provided.
d. Event Postponement: In case of postponement, rescheduling must be requested at least 7 days prior to the original date. Subject to resource availability.
e. Force Majeure: No refunds for delays or cancellations caused by natural disasters, political unrest, pandemic conditions, or regulatory bans.
a. Cancellation Window: Orders may be cancelled within 24 hours of placement. After 24 hours or once the pre-order window is closed, no cancellations will be accepted.
b. Return & Exchange Policy: No returns are accepted unless the item is defective or incorrectly delivered.
Contact support within 48 hours of delivery
Include an unboxing video and clear images
Approval is subject to quality check verification
c. Refund Processing: Approved refunds are processed to the original payment method within 7–10 business days. Transaction and service charges (bank/gateway) are non-refundable.
4. Non-Refundable Situations
Change of mind after production has begun
Failure to read service/product descriptions before ordering
Delayed delivery caused by third-party logistics providers
Partial service usage (e.g., canceling mid-event)
5. Dispute Resolution
If you believe your case deserves exception, submit a formal appeal to: [email protected] (Subject: “Refund Dispute – [Order ID]”)
All requests will be reviewed fairly and resolved in accordance with company policy and operational fairness.
Shipping & Delivery Policy
Effective Date: May 2025 Company Name: MS BROADCASTING AND PRODUCTIONS Contact Email:[email protected]
1. Order Processing
Order Confirmation: You will receive a confirmation email after a successful purchase or pre-order submission.
Processing Time: Orders are processed within 5–10 business days after the pre-order window closure or after payment confirmation for on-demand orders.
Custom Orders: Processing time for bulk or custom merchandise may extend based on quantity and customization. Timeline will be communicated upon confirmation.
2. Shipping Timelines
Domestic Shipping (India): Estimated delivery within 3–7 business days after dispatch. Timelines may vary based on pin code, courier partner, and regional accessibility.
International Shipping: Currently limited. International buyers should contact [email protected] prior to ordering. All duties, customs, and local taxes are the responsibility of the buyer.
3. Shipping Charges
Shipping charges, if applicable, are shown at checkout.
Free shipping offers may apply during promotions or above a specific cart value.
For event-based deliveries (e.g., to a LAN venue or influencer address), custom delivery fees may apply based on logistics.
4. Tracking Information
You will receive tracking details via email/SMS once the package is dispatched.
Orders can be tracked through the respective courier's website or app.
If you do not receive tracking information within the estimated processing window, please contact our support team.
5. Delivery Delays
We strive for timely delivery; however, delays may occur due to natural calamities, courier partner delays, national holidays, strikes, pandemic-related disruptions, or remote/non-serviceable areas.
MS BROADCASTING AND PRODUCTIONS is not liable for such delays but will coordinate with courier partners to resolve issues promptly.
6. Delivery Attempt & RTO
The courier partner will attempt delivery two times. If unsuccessful, the order will be marked as Return to Origin (RTO).
RTO charges and re-shipping fees must be paid by the customer for reshipment.
No refunds will be processed for RTO orders due to customer unavailability, incorrect address, or refusal to accept.
7. Damaged or Lost Packages
If your product arrives damaged or is lost in transit, report it within 48 hours of delivery (or expected delivery).
Provide proof of damage (photos/video) along with your order ID.
Upon validation, we will either issue a replacement or initiate a refund, as appropriate.
8. In-Event Deliveries (Tournaments, Activations)
Items delivered to event venues will be distributed as per the schedule shared with the client.
MS BROADCASTING AND PRODUCTIONS is not responsible for loss or misplacement of items once handed over on-site.
9. Support
For any delivery-related concerns, email:
📧 [email protected]
📝 Subject line: “Delivery Issue – [Order ID]”
General Policies
Effective Date: May 2025 Company Name: MS BROADCASTING AND PRODUCTIONS Contact Email:[email protected]
1. Brand & Operational Ethics
We operate under the principles of transparency, consistency, and professionalism across all services.
All commitments, service scopes, and deliverables are clearly defined and documented prior to project initiation.
All team members, collaborators, and clients are expected to follow respectful communication standards across all channels.
2. Quality Assurance
All products (such as apparel, merchandise, or custom kits) are quality-checked before dispatch.
Services such as video production, livestreams, and on-ground events undergo internal QA to meet agreed standards.
Any quality-related issues must be reported within 48 hours of receipt or completion for appropriate resolution.
3. Custom Projects & Deliverables
Deliverables (e.g., event reels, highlight videos, influencer activations) are submitted as per mutually agreed timelines and file formats.
Revisions are only accepted within 7 days of delivery and are limited to two minor rounds, unless otherwise specified in a service-level agreement (SLA).
All creative content retains MS BROADCASTING AND PRODUCTIONS branding unless alternate licensing terms are agreed.
4. Code of Conduct for Events & Shoots
All participants (including players, talent, clients, and staff) are required to uphold professional and ethical conduct during shoots, livestreams, and tournaments.
Any form of abuse, harassment, or defamation will result in immediate blacklisting from current and future events.
Consumption of alcohol, drugs, or any illegal substances is strictly prohibited at all event venues unless authorized for sponsorship display under state law.
5. Confidentiality & NDAs
All confidential information shared by clients, sponsors, creators, or brands will be handled as per standard non-disclosure clauses.
Any information marked as “Confidential” or shared under NDA will not be disclosed, reused, or repurposed without prior written consent.
Team members and contractors working with MS BROADCASTING AND PRODUCTIONS are bound by internal NDAs and IP transfer clauses.
6. Data Protection & Cybersecurity
We implement security best practices to protect data, assets, and access rights.
All software platforms used (e.g., Google Workspace, payment gateways, Discord) are secured using 2FA and role-based access.
Any suspected data breaches must be reported immediately to: [email protected]
7. Branding, Licensing & Use of Logo
Our company logo, name, taglines, or copyrighted visuals may not be used by any third party without a written licensing agreement.
Co-branding is only permitted for approved sponsors, partners, or collaborators with signed documentation.
Unauthorized use of our identity assets will lead to legal action.
8. Policy Violations
Violation of these general policies — by customers, clients, or collaborators — may result in:
Termination of services or deliverables
Withholding of final outputs or event participation
Reporting to legal authorities in case of fraud or harassment
9. Policy Updates
We reserve the right to modify, update, or extend these General Policies at any time. Updates will be reflected on our official policy page with a revised “Effective Date.”
10. Contact Information
For questions or policy clarifications, reach us at:
📧 [email protected]
📝 Subject: “General Policy Inquiry”
MS Campus Connect – Rules & Regulations
Last Updated: June 2025 Powered by: MS Broadcasting & Productions
1. General Expectations
Commit at least 8–10 hours per week to content, promotion, events, and community building.
Maintain a positive, professional public image.
Attend all scheduled meetings, training, and reviews unless excused.
Stay responsive via email, WhatsApp, or internal dashboards.
Misconduct, misrepresentation, or public defamation = immediate disqualification.
2. Eligibility & Termination
Open to currently enrolled UG/PG students only.
Termination triggers: repeated inactivity, false data, or poor conduct.
Ambassadors who exit must give 7-day written notice by email.
3. Points & Rewards System ✅ Positive Points
Approved reel/campaign – 10 pts
Qualified client/project lead – 15 pts
On-campus activity – 25 pts
Meet deadline – 10 pts
Participate in approved event – 20 pts
❌ Negative Points
Late submission – -10 pts
Missed task (no notice) – -15 pts
Brand misuse – -20 pts
Unprofessional conduct – -25 pts
🏆 Quarterly Rewards
Merchandise, certificate, stipend (budget-based), and spotlight on MS channels.
4. Content & Social Media Policy
All content must be pre-approved by the MS content team.
Posts must include collaboration tag with @MS_BROADCASTING_PRODUCTIONS.
Reuse of company IP without approval is forbidden.
Content must be original, creative, and professional.
5. Live Projects & Workshops
Exclusive workshops on event production, broadcasting, social media strategy, and tech operations.
Selected ambassadors receive on-ground roles and possible stipends during live events.
Participation boosts eligibility for future placements or internal roles.
6. ID Cards, Merchandise & Perks
Active ambassadors get digital/physical IDs, tool access, and merchandise based on milestones.
Quarterly performance-based stipends (subject to budget).
7. Referral Incentive System – Paid Projects
Referral Incentives:
₹5 000–11 999: 3 %
₹12 000–24 999: 4 %
₹25 000–49 999: 5 %
₹50 000–79 999: 6 %
₹80 000–1 00 000 +: 7 %
Referral must be logged via the official form.
Incentive paid within 15 business days of full client payment.
Any manipulation voids eligibility.
8. Media Consent & Confidentiality
Ambassadors grant MS rights to use their name, photo, and content for marketing.
Internal data and client briefs are confidential.
Breach may trigger removal and legal review.
9. Non-Compete Clause
No simultaneous representation of competing esports/media brands without written approval.
Freelancing allowed only with prior consent.
10. Program Term & Exit
Standard term: 9 months with performance-based renewal.
7-day written notice required to exit; benefits revoked on violations or early exit.
MS